Privacy Policy

Effective Date: 10/08/2025

GraFio® (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website grafioprint.com, purchase our products, or interact with us in any other way.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Personal details: Name, email address, phone number, billing/shipping address.

• Account details: Username, password (if account creation is enabled).

• Payment details: Limited payment information (processed via secure third-party payment gateways; we do not store full credit/debit card details).

• Customer support inquiries: Information you share when contacting us for product or warranty support.

b) Information Collected Automatically

• Device & usage information: IP address, browser type, operating system, referring URLs, and pages visited.

• Cookies & tracking technologies: We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

c) Information from Third Parties

We may receive information from shipping providers, payment processors, or marketing partners.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders of GraFio® printers and accessories.

• To provide customer support, warranty claims, and after-sales service.

• To send transactional emails such as order confirmations, invoices, and shipping updates.

• To personalize your experience and improve website functionality.

• To send you promotional offers, newsletters, or updates (only if you opt-in).

• To comply with legal obligations and protect against fraud or unauthorized transactions.

3. Sharing of Information

We do not sell your personal data. We may share your information only in the following cases:

• Service providers: With third-party vendors such as payment processors, shipping companies, IT service providers, or marketing platforms who assist us in operating the website and fulfilling orders.

• Legal obligations: If required by law, regulation, or government request.

• Business transfers: In case of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

GraFio® uses cookies and similar technologies for:

• Website functionality and security.

• Analytics to understand user behavior.

• Marketing and remarketing campaigns.

You may adjust your browser settings to block cookies; however, this may impact the functionality of our website.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of the data we hold about you.

• Correction: Request correction of inaccurate information.

• Deletion: Request deletion of your personal information.

• Opt-out: Unsubscribe from marketing communications at any time.

• Cookie preferences: Manage cookie and tracking settings.

To exercise these rights, please contact us at [Insert Contact Email].

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure.

8. International Data Transfers

If you are accessing our website from outside [Insert Company Location], your information may be transferred and processed in countries with different data protection laws. We ensure that appropriate safeguards are in place for such transfers.

9. Children’s Privacy

GraFio® does not knowingly collect personal information from children under 16. If we learn we have collected such information, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their practices. Please review their privacy policies before providing personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.